Legal notice, privacy & security

Updated on December 12, 2025

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Botronics website terms of use

These terms of use apply to the Botronics website (referred to herein as the “Site”).
By using our Site, you agree to the following terms of use:

Botronics manages the following domain name: https://botronics.be/

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Copyright and intellectual property

The content on our site is the intellectual property of: Botronics

Without permission, this content may not be copied, reproduced, published (again), publicly displayed, coded, translated, transmitted, or broadcast (including by “mirror”) on any other computer, server, website, or any other means of publication or distribution or for commercial purposes.

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Accuracy of information

Our site is intended for Belgium. In principle, the information on our site is only valid in this territory.

We strive to keep the information on our Site up to date and to correct any errors as quickly as possible. We cannot be held responsible for claims or financial losses that may be caused by the content of our Site.

We may change the content of our Site at any time and without prior notice.

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Feedback and information

Botronics
Impasse du Cordonnier, 5
6210 Frasnes-lez-Gosselies
Belgium

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Privacy and security

We respect your privacy and do everything we can to protect your data. Below is what data we collect and what we use it for. You can also see what your rights are, who has access to your data and how long your data is stored.

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Data that Botronics collects about you

If you buy a product, subscribe to our newsletter, connect to our services, contact us (whether via social networks or not), participate in an online survey, or otherwise interact with Botronics, we may collect various data, including:

Your contact details like your name, address, telephone number, and email address or any other data, such as your business name, address, and VAT number.
Your account data, such as your email address, account status.
Your payment details, such as your billing address and payment method.
Your transaction data about the purchase of Botronics products and services.
Other data that you provide to us, such as the content of communications with Botronics, contacts with our customer service, and on social networks.

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Contact by phone

If your telephone number is in our customer database, our employees can automatically see your customer data. This is so that we can serve you more quickly and efficiently. During a conversation, we may add notes to your personal data in our database. In this way, we can offer better follow-up to these conversations. We do not record our telephone conversations.

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Newsletters and emails

We send you various types of emails, including after a purchase you have made or in response to a question you have asked us.

In addition, we also send you general e-mails (which we call “newsletters”), but only when you have subscribed to them (what is called “opt-in”). When you sign up for one of our newsletters, we only save the data we need in order to identify you. If you no longer want to receive one of our newsletters, you can unsubscribe online.

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Social networks

Of course, we're thrilled that you're following our content on YouTube, liking us on Facebook, or following us on LinkedIn. We show you useful ads on social media about our new products or offers based on your interests. This is possible thanks to cookies.

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Cookies and other technologies

Our sites, online services, interactive applications, emails, and ads may use cookies and other technologies, such as pixel tags and web beacons. When you complete a form on our site, we automatically record your IP address (internet identification number of your computer or mobile device). This is in order to optimize the security of our site and to avoid spam.

Cookies are small text files (sometimes temporary) that are useful for both you and us. Accepting cookies is necessary if you want to use our site optimally.

Thanks to functional cookies, you do not have to enter or download the same information every time you return to our site. They are also useful for placing products in your shopping cart, connecting with your data, viewing our YouTube reviews. These features require cookies to function. Analytical cookies also allow us to see how you use our site and how we can improve and simplify the process. Marketing cookies personalize your experience and allow us to send you offers that you actually expect. Take, for example, a personalized newsletter or specific offers on social networks.

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Delete or deactivate cookies

Do you want to deactivate or delete cookies? Keep in mind that this may interfere with the proper functioning of our site. Here you will find instructions for various browsers:

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Your rights (and ours)

According to data protection legislation, we must indicate on which “legal basis” we use your data.

We need your data because of contractual agreements between you and Botronics, such as the purchase of a product or service. In particular:

The establishment of quotations
Confirmation of an order
Contractually required information about the service

In addition, we may use your data in a “legitimate interest”. This means that we want to offer all our customers as optimal and personal a service as possible. This applies, among other things, to surveys, contact with our customer service, visits to our site, newsletters and e-mails, personal advice and social networks.

We may also have a legal obligation to use your data, especially when we suspect fraud.

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Who has access to your data?

Within our company, everyone has access to your information to some extent. Our employees do everything in their power to respect your privacy.

In some cases, we also share your data with other parties:

Partners: when you buy a product from us, your data may be shared with our partners.
Subcontractors: when we want to send you a postal item, we may use a processing company.
Data management platforms, advertising and media agencies and design offices: occasionally, we use external companies to help us. Where appropriate, we give them access to anonymized statistics of our site and social media accounts.

However, the following still applies: the parties to whom we give access to your data can only use it to provide you with a service on behalf of Botronics. Your data is never sold to third parties.

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Where do we save your data?

Your data may be stored in the following ways:

Paper archives: supporting documents for financial transactions (such as invoices) are stored for at least 10 years in secured locations.
Temporary paper prints: if documents contain personal data, they are destroyed after use.
Digital support: we store your data in databases in accordance with strict security measures. Your data is almost always stored within the European Union.

If data is transferred outside the European Union, we ensure that your privacy is adequately protected in accordance with applicable regulations.

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How long do we save your data for?

How long we keep your data depends on the relationship we have with you.

If you are buying a product or service : We do not remove your data from our database. We do this for safety reasons.
If you ask for information : After ten years of inactivity, we delete your data.
If you sign up for a newsletter : You can manage this online registration yourself.
If you are applying : We delete your application data at most 1 month after the end of the recruitment procedure.

The tax authorities require us to keep your billing, payment and order data for 10 years. Second, we only use anonymous data for internal reports.

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What are your rights?

You remain in control of your data. Do you want to consult your personal data for free or receive a copy? Do you want to change your data, delete it, limit its use or adapt your preferences for sending e-mails? No problem. Report it to us by post or email. Thus, you can also object to the use of your data for commercial purposes or indicate that your privacy is more important to you than our interest. If necessary, we will re-examine the situation.

You can easily unsubscribe from newsletters. What if you don't want any more cookies? You can also fix this yourself.

We want to make sure it's you. For this reason, we may ask you for additional information in order to determine your identity.

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Confidentiality questions

For any questions or complaints relating to your personal data and the protection of your privacy, you can contact us by email:
info@botronics.be

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Botronics

Address: Impasse du Cordonnier, 5, 6210 Frasnes-lez-Gosselies, Belgium
Phone: +32 67 88 36 11
Email: info@botronics.be
VAT: BE0795.394.654